Your electricity retailer issues the bill, while the local network distributor—usually Ausgrid in Newcastle—maintains the poles and wires, so contact your retailer first about rates, meter readings or billing errors. Compare available NSW plans and estimated costs through the Australian Government’s Energy Made Easy website. If you are struggling to pay, ask your retailer about its hardship program, payment arrangements and available concessions; eligibility depends on your circumstances. You can also check NSW Government energy assistance and concession information, or seek independent advice from Service NSW.