Start by contacting your electricity retailer, as it may offer a payment plan, hardship program or details of nearby payment options. If you are having trouble paying, ask about available concessions and assistance through your state or territory government, or check Services Australia for relevant support. The National Debt Helpline can provide free financial counselling, while your state energy ombudsman may help resolve an issue with a retailer. Eligibility and outcomes depend on your circumstances and the relevant provider’s assessment.