Start by checking your bill for the usage period, tariff, daily supply charge and any discounts, then compare available Queensland electricity plans using the government-backed Energy Made Easy website. Gold Coast homes are generally supplied through the Energex network, but your retailer—not Energex—sets your plan and sends the bill. Ask your retailer about payment assistance, a hardship program, concessions or a more suitable tariff if your circumstances have changed. Eligibility and savings depend on your household and retailer, so confirm details with the provider and check Queensland Government concession information.