On the Gold Coast, Energex generally maintains the poles and wires, but your electricity retailer issues the bill and sets the plan’s rates and fees. Check your usage, meter reading, supply charge and any discounts, then compare available offers through the Australian Government’s Energy Made Easy website. If the bill seems wrong, contact your retailer to request a review and ask about payment assistance or a hardship program. Queensland concessions or rebates may be available in some circumstances, with eligibility decided by the relevant government department.