On the Gold Coast, your electricity retailer issues the bill, while Energex manages the local network, so contact your retailer first to check estimated readings, usage and payment options. You can compare available plans using the Australian Government’s Energy Made Easy website, using your bill details for a more accurate comparison. Queensland households may also qualify for government energy concessions or emergency assistance, depending on their circumstances; check the Queensland Government and Services Australia websites for current rules. If you are struggling to pay, ask your retailer about its hardship program before the account falls overdue.