Check whether the bill is based on an actual meter reading, and compare your usage with the same period last year; heating, hot water and tariff changes can make a noticeable difference. Ask your retailer to explain unusual charges and compare offers through the Victorian Energy Compare website. Victorian concessions or the Utility Relief Grant Scheme may assist eligible households, but Services Australia, the Victorian Government or your retailer will decide eligibility based on your circumstances. If you are struggling to pay, contact your retailer early to request a hardship plan, and contact the Energy and Water Ombudsman Victoria if a billing dispute is not resolved.