In Brisbane, your retailer issues the bill while Energex manages the local electricity network, so check usage, billing dates, meter readings and any recent tariff changes. Compare available plans on the Australian Government’s Energy Made Easy website, using your bill’s annual usage; plan costs, discounts and solar feed-in rates vary by retailer. If the bill seems wrong, contact your retailer and ask for a bill review or meter check. If you are struggling to pay, ask the retailer about its hardship program and check whether you may qualify for Queensland concessions through the official government website.