An energy retailer sells electricity or gas plans, sends your bills and manages services such as payments, concessions and hardship support. The retailer is different from the distributor, which maintains the local poles, wires and pipes. When comparing retailers, check the estimated annual cost, usage and supply charges, discounts, contract terms, exit fees, solar rates and customer support. In most parts of Australia, Energy Made Easy can help you compare plans, but the best option depends on your household’s circumstances and the retailer’s current offer.