An energy hardship program is support offered by an electricity or gas retailer to customers who are having difficulty paying their bills. Depending on your circumstances and the retailer’s policies, it may include an affordable payment plan, advice on reducing usage, bill assistance or protection from disconnection while you work through the program. Contact your retailer as soon as possible and ask for its hardship team before missing payments or receiving a disconnection notice. Eligibility and available support vary, so check the retailer’s website or contact your state energy ombudsman if you need help understanding your options.