An energy hardship program is support offered by electricity and gas retailers to help customers manage bills when they are experiencing financial difficulty. Depending on your circumstances, it may include a tailored payment plan, bill extensions, energy-saving advice, or help accessing concessions. Contact your retailer as soon as possible and ask to speak with its hardship team; explain your situation and provide any information requested. Eligibility, support and payment arrangements vary, and the retailer will assess your circumstances under applicable rules. If you need help, contact your state or territory energy ombudsman.