Contact your retailer’s hardship team and ask whether your payment plan can be reviewed against your current capacity to pay, and whether eligible concessions or other assistance have been applied. Reduce usage with efficient heating and cooling, draught sealing, LED lighting and by checking whether your tariff or plan remains suitable. Ask the retailer about free energy advice or appliance support available in your state. If you cannot reach a workable arrangement, contact your state or territory energy ombudsman and check energy.gov.au for official assistance information.