Ask your retailer’s hardship team to review your payment arrangement and check whether a cheaper tariff, concession or more suitable plan is available. You can also reduce usage by improving heating and cooling efficiency, sealing draughts, using efficient appliances and comparing offers through Energy Made Easy. Contact your state or territory energy ombudsman if you cannot reach a workable arrangement, and check energy.gov.au for assistance options. Your retailer will decide what support or changes are available based on your circumstances.