An energy hardship program is support offered by an energy retailer to help customers manage bills during financial difficulty. Depending on your circumstances, it may include an affordable payment plan, bill extensions, fee waivers, energy-efficiency advice or referrals to concessions and financial counselling. Eligibility and the assistance available vary between retailers and states or territories, so contact your retailer as soon as possible and explain your situation. You can also check energy.gov.au or speak with a free financial counsellor about your options.