An energy hardship program is support from your electricity or gas retailer if you are struggling to pay your bills. It may include an affordable payment plan, help understanding your usage, bill assistance or protection from disconnection while you take part. Contact your retailer and ask for its hardship team as soon as possible; you do not need to wait until you miss a payment. The retailer will assess your circumstances and decide what support is available, so check its policy and ask about government concessions through Services Australia or your state energy website.