An energy hardship program may help eligible customers manage overdue bills through tailored payment plans, extensions, energy advice or other support. Eligibility and assistance vary between retailers and depend on your circumstances, so contact your retailer as soon as you are struggling rather than waiting for disconnection action. Ask about available concessions, payment options and whether your retailer can pause collection activity while your situation is assessed. You can also check government support through energy.gov.au or speak with a financial counsellor for independent guidance.