An energy hardship program is support offered by your electricity or gas retailer when you’re having difficulty paying your bills. Depending on your circumstances, it may include a personalised payment plan, bill reviews, advice about concessions and help to avoid disconnection. Contact your retailer as soon as possible and explain your situation; eligibility and the support available are decided by the retailer under its hardship policy. You can also compare guidance through your state or territory energy ombudsman or energy.gov.au.