An energy hardship program is support offered by your retailer if you are struggling to pay your electricity or gas bills. It may include an affordable payment plan, bill extensions, advice to reduce usage and help applying for available concessions, depending on your circumstances and the retailer’s assessment. Contact your retailer as early as possible and ask for its hardship team; eligible customers may have extra protections from disconnection under Australian energy rules. If you cannot reach an agreement, contact your state or territory energy ombudsman for free assistance.