Applying for an energy hardship program is generally free, but your retailer may still expect you to repay outstanding energy debt under an agreed payment plan. The program can offer tailored instalments, bill assistance or advice, while some fees or disconnection action may be paused depending on the retailer and your circumstances. Eligibility and the support available vary between retailers and states, so contact your energy provider as soon as you are struggling to pay. You can also check your state energy ombudsman or energy.gov.au for independent guidance.