Energy hardship programs generally do not charge a separate fee to join, but you usually still need to pay for ongoing energy use and may need to repay an existing debt. Your retailer may offer a payment plan, bill assistance, fee waivers or other support, depending on your circumstances and its hardship policy. The costs and assistance available are decided by the retailer after assessing your situation, so ask for the terms in writing before agreeing. If you cannot reach an arrangement, contact your state or territory energy ombudsman for free help.