Energy hardship programs generally do not charge a separate fee to join, but you may still need to pay what you can towards your energy debt under an agreed plan. Your retailer may offer options such as instalments, payment extensions, bill credits or access to government concessions, depending on your circumstances and state or territory rules. Any assistance is decided by the retailer or relevant government program, so outcomes vary. Contact your retailer’s hardship team early and check energy.gov.au for information about available support.