Compare each retailer’s eligibility rules, payment-plan options, bill credits, late-payment protections and access to energy-efficiency help. Check whether support is available for your circumstances, such as income changes, family needs or difficulty paying, and ask if concessions or government assistance can be applied to your account. Retailers must assess hardship support under applicable energy rules, but the assistance offered will depend on your situation and their program. Contact the retailers directly, and seek guidance from your state or territory energy ombudsman or energy regulator if you need help comparing options.