Include your latest electricity or gas bill, account number, meter details, payment history and any disconnection notices. Note your household income, essential expenses, Centrelink details if relevant, and what you can realistically afford to pay, as your retailer may ask about your circumstances. Gather concession card information and details of any payment assistance, financial counselling or emergency relief you have already received. Contact your retailer’s hardship team and ask about a payment plan, bill review and available concessions; eligibility and support are decided by the retailer under its hardship policy.