An energy hardship program checklist should include your latest bill, account number, concession details, household income and a summary of what you can realistically afford to pay. Note any payment difficulty, disconnection notices, medical or family circumstances, and questions about flexible payment plans, bill reviews or energy-saving support. Contact your retailer’s hardship team and ask what documents they need and whether temporary protections apply while your situation is assessed. Eligibility and support are decided by the retailer, so check its hardship policy and relevant state or territory rules, or contact your local energy ombudsman for guidance.