In 2026, energy hardship help depends on your retailer, state or territory, and circumstances, rather than one Australia-wide program. Contact your electricity or gas retailer early and ask about its hardship program, which may include an affordable payment plan, bill support, advice or temporary protection from disconnection. You may also be eligible for state or territory concessions, rebates or other assistance, with eligibility decided by the relevant government department. Check your retailer’s hardship policy and energy.gov.au, or contact your state energy regulator for current options.