An energy hardship program is support offered by your electricity or gas retailer if you’re having difficulty paying your bills. It may include an affordable payment plan, bill extensions, advice on reducing usage and help accessing concessions or other assistance. Contact your retailer as soon as possible and explain your circumstances; the retailer will assess your situation and discuss available options. If you cannot reach an agreement, contact your state or territory energy ombudsman for free help, and check energy.gov.au for further information.