In Newcastle, your electricity retailer sends the bill, while Ausgrid generally manages the local poles and wires, so contact your retailer first to check usage, meter readings and tariff details. Compare your plan with other offers using the Australian Government’s Energy Made Easy service, and ask your retailer about payment extensions, instalments or its hardship program if you are struggling. NSW households may also qualify for certain energy rebates or concessions, depending on their circumstances. Check eligibility through Service NSW or the relevant government website, as support is not automatic.