Start by contacting your electricity retailer and asking about its hardship program, payment extensions or a more manageable payment arrangement. Your state or territory may also offer energy concessions or emergency assistance, but eligibility and any support are decided by the relevant government department. A community financial counsellor can help you understand the bill and negotiate with the retailer; you can find free support through the National Debt Helpline on 1800 007 007. Check energy.gov.au and your state government website for local services and current assistance options.